IRDAI Claim Settlement Ratio

What Does the IRDAI Claim Settlement Ratio Mean for Policyholders?

Life is unpredictable, and being prepared is crucial. Buy health insurance to safeguard your well-being and financial security. It ensures you receive essential medical care without worrying about hefty expenses, offering peace of mind during unexpected health challenges. 

The IRDAI Claim Settlement Ratio assures policyholders in India that their claims will be handled efficiently when needed, reinforcing the reliability of their insurance coverage.

This post will help you understand all you need to know about the IRDAI Claim Settlement Ratio. 


The term IRDAI CSR refers to the number of claims paid by an insurance company as a percentage of the total received in any given year. To put it simply, the higher the ratio, the more likely an insurer will honour your claim. 

In other words, because insurers pay a higher proportion of claims relative to how many they receive, it is more probable they will honour your claim.

Why is IRDAI CSR Important for Policyholders?

IRDAI CSR is important because of the following factors: 

  • Trust indicator

The total number of claims settled by an insurance company in a particular year directly reflects the company’s commitment to its policyholders. It showcases the confidence that insurance companies have to pay for the claim when needed.

  • Risk of rejection is less

A decline in the number of rejections can be witnessed with a higher ratio. The peace of mind is you don’t have to worry about your beneficiaries not getting their deserved amount because of a tiny mistake during the process in critical times.

  • Faster settlements

Claim settling time decreases because the ratio applies to the probability of the number of times they have to administer a settlement to a policyholder. An increased ratio lessens the time and guarantees a better life for the beneficiaries in case of demise.

  • Financial strength

Financial stability can also be witnessed in a CSR rating because the IRDAI CSR has been quite high through constant time. The companies will have the required amount of investments to fulfil each claim for the benefit of the families.

How to Use the IRDAI CSR to Choose an Insurance Policy?

The IRDAI CSR is a valuable tool and should be used logically. Here are steps that you can follow to integrate it into your insurance selection process:

  1. Compare CSRs

The IRDAI presents CSR data for different insurance companies on its site. One should utilise this data to compare the CSRs of different insurers they are interested in.

  1. Look Beyond the CSR

Though having a high CSR is good on the part of the insurance company, one should look beyond the CSR. They should read about customer reviews and experiences with claim settlement, which are usually shared online.

  1. Consider Other Factors

It should be noted that policy coverage, the premium to be paid, the claim settlement procedure, and the option of adding riders should not be overlooked in the pursuit of comparing IRDAI CSRs. As such, one must pick a policy that provides a good CSR while ensuring proper coverage and affordability.

Limitations of the IRDAI CSR

However, the IRDAI CSR has its own limitations:

  • Time Limitation: Since the IRDAI Claim Settlement Ratio is based on past records, the claim settlement policy an insurance company adopts today might be different from the one they followed in the past.
  • Type of Claims: The CSR is often an aggregatory score. It does not reveal whether an insurance company is better at settling death claims than maturity claims.

*Claims are subject to terms and conditions set forth under the health insurance policy.


The IRDAI CSR enables you to select your life insurance policy with knowledge. Understanding this and considering it together with other important factors will help you make a judicious choice and get an insurer you can count on to be there for your beneficiaries. You should make sure that you get one from a company with a track record of keeping that promise.

*Insurance is the subject matter of solicitation. For more details on benefits, exclusions, limitations, terms, and conditions, please read the sales brochure/policy wording carefully before concluding a sale.

The content on this page is generic and shared only for informational and explanatory purposes. It is based on several secondary sources on the internet and is subject to changes. Please consult an expert before making any related decisions.

Leave a Reply

Your email address will not be published. Required fields are marked *